Shipping Policy

Thank you for shopping with PulseBands. Please review our shipping policy before placing your order.

Processing Times

Orders are typically processed within 3–5 business days before shipment.

Processing times do not include weekends or holidays. During periods of high order volume, product launches, promotions, or holidays, processing may take slightly longer.

Shipping Times

Once your order has shipped, estimated delivery is:

5–8 business days after shipment

Shipping times are estimates and are not guaranteed. Delays caused by shipping carriers, weather, holidays, customs, or other circumstances outside of our control may occur.

Once your order ships, tracking information will be sent to the email address provided at checkout.

Delivered, Lost, or Stolen Packages

Once a package has been marked “Delivered” by the shipping carrier, PulseBands is no longer responsible for lost, missing, or stolen packages.

If your tracking information shows that your package was delivered but you cannot locate it, please contact the delivery carrier directly for additional information or assistance.

We are unable to offer refunds, replacements, or exchanges for packages that have been confirmed as delivered and are later reported as lost or stolen.

We recommend checking with household members, neighbors, apartment offices, mailrooms, and surrounding delivery areas before contacting the carrier.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

PulseBands is not responsible for orders shipped to an incorrect address provided by the customer.

Please carefully review your shipping information before submitting your order.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

International Orders

International customers are responsible for any applicable customs duties, import taxes, tariffs, brokerage charges, or other fees imposed by their country.

PulseBands is not responsible for customs duties, taxes, or import fees once the package has been handed over to the shipping carrier.

These charges are not included in your purchase price or shipping cost unless specifically stated at checkout.

Customs processing may also cause additional delivery delays outside of our control.

Refused or Unclaimed International Packages

Refused or unclaimed international orders will not be refunded.

Customers are responsible for monitoring tracking information and completing any customs, duty, tax, or delivery requirements imposed by the carrier or destination country.

Shipping Delays

PulseBands is not responsible for carrier delays caused by circumstances outside of our control, including severe weather, natural disasters, transportation disruptions, customs delays, incorrect addresses, or other carrier-related issues.

If your package appears to be delayed or lost before being marked delivered, please contact us and we will help you review the available tracking information and determine the appropriate next steps.

Questions

If you have any questions regarding your order or shipping status, please contact us through our website's contact page.

By placing an order with PulseBands, you acknowledge and agree to the terms of this Shipping Policy.